What are the responsibilities and job description for the Front Desk Receptionist position at Quality Inn and Suites?
The Quality Inn & Suites at Silverdale is looking for a professional and friendly Front Desk Receptionist who assures highest level possible of guest and visitor satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquires.
PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes and Issues
- Checks guests into and out of the hotel in an accurate, speedy and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks or traveler's checks.
- Balances/ verifies all monetary transactions in the appropriate accounts.
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensure systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Ensures that the lobby and front desk area is clean, organized, visually appealing and well stocked with all necessary supplies.
- Properly complies, completes and distributes reports to all management and relevant staff.
- Reports any maintenance, security or safety issues to the appropriate staff
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- High School Diploma, GED or equivalent years of relevant work experience required
- Previous front desk experience highly preferred
- Prior experience using Windows based software including Microsoft Word, Excel and Outlook highly preferred.
- Excellent organizational and prioritizing skills
- Ability to work well and collaborate with others.
- Superior customer service skills.
- Excellent communication skills.
- May be required to stand for an extended period of time.
- Able to work a flexible schedule
Job Type: Part-time
Pay: From $16.66 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $17
