What are the responsibilities and job description for the Housekeeper/Front Desk Clerk position at Quality Inn and Suites?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a commitment to maintaining high standards of hospitality.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including booking, modifying, and canceling as needed.
- Provide guests with information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with housekeeping management to ensure rooms are clean and ready for guests.
- Perform custodial duties as necessary to uphold hotel standards.
- Assist in managing the flow of guests during peak times to ensure efficient service.
Requirements
- Previous experience in a hotel or hospitality environment is preferred.
- Knowledge of housekeeping management practices is a plus.
- Familiarity with floor care techniques and industrial cleaning methods is beneficial.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members.
- Attention to detail and a commitment to maintaining cleanliness and orderliness in all areas of responsibility.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude and a willingness to learn in a fast-paced environment.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while working in a dynamic hospitality setting.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 30 – 40 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Albuquerque, NM 87121 (Required)
Ability to Relocate:
- Albuquerque, NM 87121: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
