What are the responsibilities and job description for the Front Desk Agent position at Quality Inn - Arkadelphia?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Skills
- Work experience as a Front Desk Agent, Receptionist or similar role
- Ability to learn to work with the Reservation System
- Must know Keyboarding
- Customer service attitude
- Excellent communication and organizational skills'
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COVID-19 Precaution(s):
- Plastic shield at work stations
- Sanitizing, disinfecting, or cleaning procedures in place
Communication method(s) used:
- In person
This Job Is:
- Open to applicants who do not have a college diploma
Work Remotely
- No
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $11 - $12