What are the responsibilities and job description for the Front Desk Agent position at Quality Inn, by Choice Hotels?
Job Summary
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Duties
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations, cancellations, and payments accurately
- Provide information about hotel services, facilities, and local attractions
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications
- Previous experience in hospitality or customer service preferred
- Knowledge of hotel management software is a plus
- Excellent communication and interpersonal skills
- Ability to work well under pressure in a fast-paced environment
- Multilingual abilities are advantageous
- Familiarity with night audit procedures is beneficial
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Lexington, VA 24450 (Required)
Ability to Relocate:
- Lexington, VA 24450: Relocate before starting work (Required)
Work Location: In person
Salary : $13
