What are the responsibilities and job description for the Front Desk Receptionist position at Quality Inn Danville?
Company Overview
Quality Inn 96 danile Dr,Danville KY
Summary
As a Front Desk Receptionist at Quality Inn and Suites, you will be the first point of contact for our guests, providing them with a warm welcome and exceptional customer service. Located in Niagara Falls, this role is vital in ensuring that our guests have a pleasant experience from check-in to check-out.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently to ensure smooth guest experiences.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of reservations, cancellations, and guest preferences.
- Assist with administrative tasks such as answering phones, responding to emails, and managing office supplies.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage cash transactions accurately.
- Provide support to guests during their stay, addressing any concerns or requests promptly.
Qualifications
- Proven experience in customer service or front desk operations is preferred.
- Strong organizational skills to manage multiple tasks effectively.
- Excellent phone etiquette and communication skills for interacting with guests.
- Bilingual abilities are an asset for enhancing guest interactions.
- Basic computer literacy with familiarity in office software applications.
- Clerical experience is beneficial but not required.
- Ability to work well under pressure in a fast-paced environment.
If you are passionate about hospitality and enjoy creating memorable experiences for guests, we invite you to apply today to join our dynamic team at Quality Inn and Suites!
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Danville, KY 40422 (Required)
Ability to Relocate:
- Danville, KY 40422: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12
