What are the responsibilities and job description for the Front Desk Receptionist position at Quality Inn Homestead Park?
Company Overview
Quality Inn Homestead Park is a welcoming hotel dedicated to providing exceptional hospitality and a comfortable stay for our guests. We pride ourselves on our commitment to customer service and creating memorable experiences for everyone who walks through our doors.
Summary
We are seeking a Front Desk Receptionist to join our team at Quality Inn Homestead Park. In this role, you will be the first point of contact for our guests, responsible for providing outstanding customer service and ensuring a smooth check-in and check-out process. Your contributions will be vital in enhancing the overall guest experience.
Responsibilities
- Greet guests warmly and assist them with check-in and check-out procedures.
- Manage reservations and handle guest inquiries efficiently.
- Maintain an organized front desk area, ensuring all materials are stocked and accessible.
- Handle phone calls promptly, providing information about hotel services and local attractions.
- Assist with administrative tasks such as filing and data entry as needed.
- Resolve guest complaints or issues with professionalism and courtesy.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Requirements
- Proven experience in a customer service role, preferably in hospitality.
- Strong organizational skills with attention to detail.
- Excellent time management abilities to handle multiple tasks effectively.
- Bilingual skills are a plus to accommodate diverse guests.
- Familiarity with office management practices is beneficial.
If you are passionate about providing exceptional service and want to be part of a friendly team at Quality Inn Homestead Park, we invite you to apply today!
Job Types: Full-time, Part-time
Pay: $13.00 - $17.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Billings, MT 59102 (Required)
Ability to Relocate:
- Billings, MT 59102: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $17
