What are the responsibilities and job description for the Night Auditor and Front Desk Clerk position at Quality inn north?
A Hotel Front Desk Agent is responsible for ensuring a smooth and welcoming experience for guests during their stay. Their job includes handling reservations, check-ins, and check-outs, assisting guests with inquiries, and providing excellent customer service.
Key Responsibilities:
✅ Guest Services: Greet guests, answer inquiries, and provide information about the hotel and local area.
✅ Check-In & Check-Out: Handle guest arrivals and departures, ensuring smooth transactions.
✅ Reservations: Manage room bookings, cancellations, and modifications through the hotel's system.
✅ Billing & Payments: Process payments, verify charges, and resolve billing issues.
✅ Problem Solving: Address guest complaints or concerns and escalate issues when necessary.
✅ Communication: Coordinate with housekeeping, maintenance, and management to ensure guest satisfaction.
✅ Security & Policies: Verify guest identities, maintain key control, and follow hotel policies.
Skills Required:
✔ Strong communication and customer service skills
✔ Ability to multitask in a fast-paced environment
✔ Basic computer skills and experience with hotel management systems
✔ Attention to detail and problem-solving abilities
✔ Friendly, professional, and approachable attitude
Job Type: Full-time
Schedule:
- Day shift
- Evening shift
- Holidays
- Overnight shift
Work Location: In person
