What are the responsibilities and job description for the Front Desk Agent position at Quality Inn of Red Lodge, Town Pump, Inc.?
Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct them appropriately
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist with guest requests and resolve any issues promptly
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in hospitality or customer service is preferred
- Excellent communication skills with proficiency in phone etiquette
- Ability to speak multiple languages is a plus (Bilingual/Multilingual)
- Familiarity with hotel reservation systems and phone systems
- Strong focus on customer service, guest relations, and guest services
- Willingness to work night audit shifts if required
- Ability to work in a fast-paced environment while maintaining professionalism
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Job Type: Part-time
Pay: From $16.50 per hour
Expected hours: 20 – 25 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Application Question(s):
- Can you work weekends?
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Red Lodge, MT 59068 (Required)
Ability to Relocate:
- Red Lodge, MT 59068: Relocate before starting work (Required)
Work Location: In person
Salary : $17