Front Desk Agent / Night Shift

Come join our excellent Front Desk team at the Quality Inn by Choice. We are looking for a part time or full time Guest Service Agent/Front Desk Agent who has a passion for guest service and is seeking an environment that provides a positive guest and team member experience. As a Front Desk Agent/Guest Service Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. With your skills in customer service, front desk operations, and guest services, you will handle inquiries, reservations, and requests efficiently. Join our team and be a vital part of creating memorable stays for our guests.

Responsibilities Includes:

• Welcome all guest and team members.
• Engage with the guest throughout their stay to ensure they feel welcome and appreciated.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.

Job Skills:

• Excellent customer service, math and computer skills.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Strong customer service skills with a focus on guest satisfaction
• Experience working at the front desk in a hotel setting
• Proficiency in using computer systems for check-ins, reservations, and guest inquiries
• Familiarity with multi-line phone systems and phone etiquette
• Knowledge of hospitality industry practices and guest relations

Experience:

• One-year customer service on a front desk is preferable

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Schedule:

• 8 hour shift

Ability to Relocate:

• Columbus, NE 68601: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $17