What are the responsibilities and job description for the Client Service Representative position at Quality Logistics Systems, Inc.?
Job Title: Customer Service Representative
About Quality Logistics Systems, Inc.
Quality Logistics Systems, Inc. is a third-party logistics and transportation company with over 30 years of experience. We specialize in delivering exceptional personal customer service and leveraging our extensive warehousing expertise to meet our clients' needs.
Key Responsibilities:
- Provide high-quality customer service to internal and external stakeholders.
- Participate in conference calls with customers to address customer service issues and concerns.
- Monitor inbound shipments to ensure 100% order fulfillment and accuracy.
- Collaborate daily with the Logistics division to ensure available equipment and on-time delivery.
- Identify and resolve overages, shortages, and damages, and enter returns into Salesforce for accurate tracking.
- Perform office services, including submitting miscellaneous billing and ordering office/warehouse supplies.
We are seeking a skilled and detail-oriented individual who can provide exceptional customer service and support our team's efforts in ensuring timely and accurate order fulfillment.
To be successful in this role, you will need:
- A High School diploma or equivalent.
- At least 2 years of customer service experience.
- BASIC computer knowledge.
- Proficiency in MS Office applications.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Quality Logistics Systems, Inc.
