What are the responsibilities and job description for the Logistics Customer Service Specialist position at Quality Logistics Systems, Inc.?
Company Overview:
Quality Logistics Systems, Inc. is a third-party logistics and transportation company with over 30 years of experience.
We specialize in providing personal, quality customer service and extensive warehousing expertise to our clients.
Job Responsibilities:
- Provide exceptional customer service
- Participate in conference calls with customers on customer service issues
- Monitor inbound shipments to ensure 100% order fulfillment
- Interact daily with the Logistics division to ensure available equipment and on-time delivery
- Monitor overages, shortages, and damages and enter returns into Salesforce
Requirements:
- High school graduate or equivalent
- 2 years of customer service experience
- Basic computer knowledge
- MS office knowledge
Benefits:
- Fulfilling career with opportunities for growth and development
- A competitive salary and benefits package
