What are the responsibilities and job description for the Account Manager position at Quality Power Solutions?
About Us
Since 2002, Quality Power Solutions (QPS) has provided end-to-end mission critical power solutions, including expert design, installation and maintenance of UPS systems and generators. QPS works with clients nationwide, and we maintain our Midwestern values by focusing on service, delivery, consistent performance, and the education of our customers on the many aspects of critical power. Our goal is being our customers trusted experts, so they don’t have to worry about critical power and can focus on what they do best. QPS keeps backup power systems running smoothly, so business can power forward.
What/Position Overview:
The primary responsibility of the Account Manager (AM) is to build, develop and foster good client relationships, provide excellent customer service and manage customer equipment lifecycles. This person is responsible for the growth and development of the customers in their assigned territory. This position includes direct contact with prospects and clients to solicit, manage, and retain as well as to strengthen and grow customer relationships.
Essential Job Functions & Requirements
- Direct communication with prospects and clients – acts as a liaison between QPS and Customer
- Strong focus on Business Development by identifying and exploring business opportunities, building and maintaining successful relationships with prospects and existing clients, collaborating with executives on business strategy to determine objectives, evaluating current business performance and maximizing business reach and potential.
- Manage client/service relationships
- Responsible for managing equipment lifecycle.
- Collaborate with stakeholders across the organization to develop new accounts, perform account reviews, quotes and other customer facing material.
- Works with service and sales team to develop project-based quotes
- Responsible for: growth of existing client accounts – cross selling, client retention
- Responsible for territory and account strategies leading to retention and growth.
- Effort to collect and analyze data concerning consumer behavior to understand changing needs of the customer, focus on improving the customer experience.
- Some travel is required
Preferred Education, Experience, Skillset & Abilities
- Bachelor's degree in Business/Sales/Marketing or a technical field (one that provide individuals with a strong business and sales background, and the ability to make sound decisions in the field); at least 4 years of experience directly related to the duties and responsibilities specified.
- Accountability- Ability to accept responsibility and account for his/her actions.
- Communication- Ability to communicate effectively with others.
- Detail Oriented- Ability to pay attention to the minute details of a project or task.
- Goal Oriented- Ability to ensure that they and others stay focused on the task objectives and performs in accordance with clear expectations and goals.
- Interpersonal- Ability to develop and maintain relationships with others.
- Organized- Ability to be structured and methodical in working skills.
- Self-Motivated- ability to reach a goal or perform a task with little supervision or direction.
- Strong technical knowledge/understanding of service-related field, developed over time.
- Extensive experience with CRM software is preferred.
- Able to present a variety of proposals, from simple to complex, both in person and remotely
- Great attitude, creative and energetic
