What are the responsibilities and job description for the Customer Service Specialist position at Quality Staffing Services?
Customer Service Specialist
Note: All communications with candidates will be kept strictly confidential.
What to expect:
As a Customer Service Specialist, you will manage customer interactions, provide guidance on products and services available, and collaborate with internal teams to deliver exemplary customer experiences. If you are excited to work closely with customers, passionate about customer satisfaction, and are ready to make an impact, we want to hear from you!
Pay Rate: $24.00 - $27.00 / Hour
Job Type: Full-time
Work Location: Laurel, Maryland
What you will get to do:
- Serve as the primary contact to assist customers over the phone, in person, and via email with a high volume of customer contacts in peak season
- Become knowledgeable in the company’s services and products to work confidently and consistently with customers on what best fits their needs
- Engage customers with an enthusiastic, interested, courteous, and professional demeanor.
- Collaborate effectively with internal teams and coworkers to address inquiries and concerns in a timely manner
- Effectively resolve customer issues while also considering the company’s policies, profitability, and overall business objectives.
You will bring these qualifications:
Experience Level: Mid-Level
Education: High School Diploma or Equivalent is required
- Customer-focused with previous experience delivering top-notch customer service, and passionate about helping people.
- Exceptional problem-solving, interpersonal, and professional verbal and written communication skills.
- Adaptability and flexibility with a sense of urgency and the ability to thrive in a fast-paced and changing working environment
- Proven computer skills with Microsoft Office experience. ERP, CRM experience is preferred.
Shift & Schedule: Monday – Friday, 8:00 am – 4:30 pm
About QSS:
Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995.
Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).
Salary : $49,000 - $56,000
