What are the responsibilities and job description for the Service Desk Personnel position at Quality Staffing?
Quality Staffing, Inc., also doing business as Goddard Mason Executive Search, a leading full-service employment agency matching qualified talent with some of the area's top companies, is looking for experienced Service Desk Personnel to work through our agency as a contract employee with the Tennessee Department of Transportation (TN DOT) located in Nashville, TN. This is an on-site position working from 8:00 am to 4:00 pm Monday through Friday for a total of 37.5 hours per week. The pay rate for this position is $28.50 per hour.
Service Desk Personnel Job Duties and Responsibilities will include:
- Ability to handle a call volume of up to 30 calls per day.
- Printer Administration and Troubleshooting:
- Server print queue and local queues
- Active Directory Management:
- Ability to navigate different Ous
- Ability to look up attributes
- Ability to reset passwords and unlock accounts
- InTune Management included but not limited to two-factor authentication
- iOS Management, Support and Deployment
- Setting up new phones/iPads
- Resetting iTunes accounts
- Resetting network settings
- Backing Up/Restoring device data
- Video Conferencing:
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network Troubleshooting:
- Internal vs external
- VPN
- LTE
- Wi-Fi
- Application Troubleshooting:
- Account permission
- Compatibility settings
- Browser vs installed
- Remote Support:
- MSRA
- RDP
- TEAMs
- WebEx
- Hardware Deployment
- Service Now:
- Ticket management
- Ticket assignment
Minimum Skills and Requirements for Service Desk Personnel position:
- People/Customer Service Skills Required
- IT Call Center Experience Preferred
- MUST be able to lift at least 50 pounds
- MUST be local to Nashville, TN
Benefits Include:
- Weekly Pay/Comparable Wages
- Major Medical Insurance
- Indemnity Medical, Dental and Vision Insurance
- Term Life Insurance and Short-Term Disability
Interested? Here is how to apply:
- Visit our website at www.qualitystaffing.com
- Click on “Apply Now” and complete the process.
- Follow up with a phone text to 615-540-8186, Quality Staffing's TN recruiter.
- Please text your first & last name, your email address, and job #63932 Service Desk Personnel, Nashville.
- This job closes on 2/28/25 (or when the positions are filled) and will no longer accept resumes after this date.
Quality Staffing, Inc. and our subsidiaries are equal opportunity employers and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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Salary : $29
