What are the responsibilities and job description for the Service Desk Personnel position at Software Technology Inc?
Job Title : Service Desk
Work location : Nashville TN / On Site
Duration : 3 Months
SERVICE DESK
IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People / Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
InTune Management included but not limited to twofactor authentication iOS Management Support and Deployment
Setting up new phones / Ipads
Resetting iTunes accounts
Resetting network settings
Backup / Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting
Internal vs external
Wifi
Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Remote support
MSRA
TEAMs
Webex
Hardware Deployment
ServiceNow
Ticket management
Ticket assignment
Work Location : 505 Deaderick St. Ste. 500 Nashville TN 37243
Must be able to lift at least 50 pounds.
Key Skills
Editorial,Catering,B2C,Camp,Computer Engineering
Employment Type : Full Time
Vacancy : 1
