What are the responsibilities and job description for the Service Desk Personnel position at Rose International?
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People / Customer Service skills required.
- Server Print Queue, and local Queues.
- Able to navigate Different OUs.
- Able to look up attributes.
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication.
- Setting up new phones / Ipads.
- Resetting iTunes accounts.
- Resetting network settings.
- Backup / Restore device data.
- Cisco WebEx.
- MS Teams.
- Cisco Presence video solutions.
- Internal vs external.
- VPN.
- LTE.
- Wifi.
- Account permission.
- Compatibility settings.
- Browser vs installed.
- MSRA.
- RDP.
- TEAMs.
- Webex.
- Ticket management.
- Ticket assignment.
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
Printer Administration and Troubleshooting
Active Directory Management
iOS Management, Support, and Deployment
Video Conferencing
Network troubleshooting
Application Troubleshooting
Remote support
Hardware Deployment
ServiceNow
