Service Scheduling Coordinator

We are a family owned company who pursues doing the right thing. A company that cares about people and serving others. Looking for someone who is eager to learn, work hard, cares about people, enjoys puzzles, enjoys strategy, wants to grow, and is good at conflict resolution.

Service Scheduler/Coordinator

Reports to: Operations Manager

Overview of position

The Service Scheduler at Quality Stoves and Spas should be a position where the main goal and focus is customer service and in field service, problem resolution and maintaining high morale.

Job Responsibilities

· Training: Making sure that you are up to date on current processes, procedures, and hearth knowledge.

· Scheduling: Manage the service schedule, approving vacation days, minimizing OT, scheduling tech’s efficiently to optimize profitability.

· Strategy: Work with Operations Manager on strategic planning, pursuing new service opportunities.

· Customer Relations: Maintaining high customer service standards and addressing customer complaints promptly, conflict resolution, ensuring customer follow-up.

· Operations: Ensure compliance with local codes and Quality Stoves & Spas standards

· Employee Relations: Maintaining a positive culture while driving accountability

· Expertise: Have a great understanding of everything we sell, inside and out.

· Servant Minded: Work in all facets needed to assist in accomplishing what needs done.

Skills

· Loves People

· Organized

· People Management

· Excellent communication skills

· Goal Oriented

· Teachable

· High stress tolerance

· Conflict Resolution Skills (peacemaker)

· Motivational

Requirements

· Strong mechanical skills

· Management/Supervisory experience (Preferred)

· Experience with strategic planning

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person

Salary : $23 - $28