What are the responsibilities and job description for the Regional Production Manager position at Quality Structures?
Duties and Responsibilities
- Communicate with customers to manage all warranty and repair requests for the Haven and Scott City locations. Research to determine if claims are warranty or billable repair. Order product and schedule repairs with technicians. Follow up and maintain communication with customers, and staff.
- Confirm materials are placed in proper areas for repairs and crews to pick up the next day.
- Communicate with all crews daily and maintain documentation of each crews’ status real time in the associated Smart Sheet and/or Procedure 7.
- Participate in weekly production meetings, and lead meetings in the absence of Director of Production.
- Assign, review, and delivery of crew Job Packs regularly and on time.
- Assist in the processing labor contract and re-calculate labor payments within specified guidelines.
- Assist crews and superintendents with job site issues that arise on a daily basis.
- Perform calls with customers weekly, communicating the upcoming about build schedule, and/or repairs, informing them of what to expect and current status of their project.
- Perform other duties as assigned by Director of Production
- Complies with QSI policies and procedures
Education and/or Experience
- Knowledge of building materials and building process
- Any combination of job related experience and/or training, which would produce the required knowledge, skills and abilities
- QSI provides on-the-job training
- Prior construction experience strongly preferred.
Knowledge, Abilities, and Skills
- Ability to perform tasks accurately, effectively and in a timely manner
- Must be able to multitask, possess strong verbal and written communications skills.
- Must be detailed oriented and have the ability to work under time constraints.
- Ability to interface with customers, suppliers, sub-contractors and personnel
- Ability to maintain file systems
- Must be detail oriented and have persistent follow through skills
- Ability to understand and follow oral and written instructions accurately
- Ability to operate a computer and other general office equipment
- Ability to establish and maintain effective working relationships with officials and the public
Full Description