Customer Account Manager

Overview

About QTS

QTS offers critical end-of-line services for medical device OEMs including finished device assembly, packaging and sterilization management. QTS is part of the Cretex Medical family of companies. Learn more at www.qtspackaging.com and www.cretexmedical.com.

Responsibilities

Customer Account Manager Ideal Candidate Profile

QTS is currently seeking an energetic, responsive and well-organized full-time Customer Account Manager.  This position will be responsible for being the primary customer service contact and resource for existing customer products and product line extensions, providing a range of services covering all aspects of the Customer Account Manager role.

Customer Account Manager Job Summary

• Work closely with sales to manage all customer interactions with QTS.
• Establish and build relationships and maintain account ownership with customers.
• Coordinate customer-supplied or purchased inventory.
• Provide project coordination on existing customer products and product line extensions.
• Work collaboratively with engineers, buyers, production, shipping, finance, and sales with customer requests, requirements, and priorities.
• Assist sales with obtaining quote information, and creating and delivering quotes.
• Other duties as assigned.

Qualifications

Customer Account Manager Skills and Experience

• High School Diploma, Bachelors in related field preferred.
• 2-5 years of experience in customer service field/purchasing/planning.
• Customer service experience and purchasing experience.
• Clear, effective communication skills (verbal and writing).
• Effective time management skills.
• High attention to detail.
• Ability to persevere through projects or situations.
• Previous experience with an ERP system software.
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Ability to work in a team environment.
• Ability to prioritize and multitask.

What Is It Like to Work for QTS?

At QTS, we are passionate about quality as the services we provide have a direct impact on the quality of life for others and we pride ourselves on our culture and work environment.  Here are some of things that employees have said about working at QTS:

• “I would describe my coworkers as kind and friendly.”

• “… I interned at QTS, then I went back to school… I was brought on as a shared service engineer, then I moved into a role with more customer interaction associated with it. All in all, a good fun ride so far and I can’t wait to keep it going!”

• “Three words that I would use to describe QTS’s culture are: Respectful, Fast-paced, and Fun!”

We encourage you to explore the many opportunities that Quality Tech Services could offer you as an employee and as a valued team member.

Pay Range

Company Benefits

All Employees:

Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees. 

20 hours:

Cretex’s medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20 hours/week. 

30 hours:

Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30 hours per week. 

(Some benefits are subject to eligibility criteria.)

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.  

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. 

Salary : $51,300 - $62,800