Systems Engineer (Multiple Openings)

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The Systems Engineer in the Operations Service Center (OSC) is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills. The OSC is looking for Windows & Linux Engineers to join this team.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. The three shifts are :

First Shift : Tu - Sa, 8A - 5P

Second Shift : Tu - Sa, 4P - 1A (eligible for a shift differential)

Third Shift : Tu - Sa, Midnight - 9A (eligible for a shift differential)

RESPONSIBILITIES, other duties may be assigned.

Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed

Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)

Manage your assigned tickets to ensure SLA compliance and customer satisfaction

Provide operational support in response to monitoring alerts and resolve incidents

Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution

Triage and escalate tickets according to QTS policy

Deliver customer-focused support through phone calls and ticket-based communications

Perform scheduled system maintenance activities including, hardware and software upgrades; software and application patching

Support VMware ESXi and similar technologies on various hardware platforms

BASIC QUALIFICATIONS

Bachelor’s degree in a related field or equivalent professional experience

Three or more years of progressive IT engineering experience

Experience with Linux and / or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory / Exchange administration on an enterprise-level

Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems

Proficient in basic network virtualization (NSX) firewall rule changes

Competent understanding of High Availability technologies and clustering

Competent understanding of various protocols / services such as SMTP, SNMP, SSL , SSH and DNS

Competent understanding of basic networking technologies, concepts and the OSI mode

US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

Two or more years of Systems Administration / Engineering experience, with a focus on virtualization

Prior experience working in a Data Center environment

Strong knowledge of Python, Ansible, PowerShell, and / or JavaScript / JSON / REST API

One of more systems-focused certifications (VCP-DCV, MCSA / MCSE, RHSE / RHSA, etc.)

Experience with Kubernetes

KNOWLEDGE, SKILLS AND ABILITIES

Strong technical troubleshooting skills

Ability to communicate effectively with clients, vendors, and colleagues

Orderly documentation, time management, and planning skills

Excellent written and oral communication, problem solving, and process management skills.

Ability to work well within a team environment in a matrixed organization.

Strong customer relations skills

Ability to learn and apply new technology and methodologies in a distributed environment

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We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here :

Know Your Rights (English) ()

Know Your Rights (Spanish)

The pay transparency policy is available here :

Pay Transparency Nondiscrimination Poster-Formatted ()

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees :

Roth and Traditional 401(k) matching contributions with immediate vesting

Every employee is bonus or commission eligible

Generous PTO, Paid Volunteer Days Plus Floating Holidays

Stock Purchase Plan (SPP)

11 paid Holidays Annually / Holiday compensation when worked

Pet and Legal Insurance

Q-Rest Sabbatical Program

Q-Anniversary Service Award Program

Parental Leave for primary and secondary caregivers

Military Benefits Package

QTS Charitable Matching Gift Program

QTS Scholarship for Employee Dependents

QTS Crisis Fund

Wellness Program

Tuition Reimbursement Program