DMR Operations Manager

PURPOSE OF POSITION:

The DMR Operations Manager is responsible for leading Defective Material Review (DMR) group.  This person will be responsible for strategizing and putting solutions in place for the effective and efficient processing of parts which are returned from the Operations repair process. Ensure proper inventory accuracy and tracking of material input/output of the DMR WH. Define and/or redefine of KPIs to understand DMR performance. Stablish proper organization and HC to ensure proper processing of material  as well as continuously reviewing capacity of resources and equipment according to business needs and growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This person will have end-to-end responsibility for the DMR area.
• Ensure RTV shipments, requesting RMAs from vendors and sending return shipments are completed in a timely manner.
• Responsible to monitor status of the DMR area, such as piece quantities, dollar values, TAT (turn-around time), RMA status, etc. and report to Sr management.
• Coordinate and facilitate weekly DMR status review calls with Quanta Taiwan
• Provides work assignments to DMR warehouse personnel.
• Submits annual performance reviews for DMR personnel. 
• Manages the Automated Optical Inspection machines and the AOI Technician to prevent shipment of non-repairable parts and provide information to the Quality Engineers to reduce damage.
• Manages the Onsite Validation retest fixtures provided by part OEMs to retest and confirm line failures.
• Manages the Offline repair group.
• Control of physical inventory in the RTV area.
• Manage DMR receipt functions.  Ensure proper PN/SN/Part Type is processed into DMR Receipt.  Maintain flow of parts into DMR receipt.
• Manage packaging material inventory levels for RTV.
• Manage rack and mechanical part repair as necessary.
• Escalation Point for RTV when dealing with vendors/QCI Buyers/Sales Group.
• Escalates to Program Manager, Quality Manager or QE as appropriate.
• Manage credit transactions associated with RTV.
• Provides data analysis reporting to support other functions and to identify trends and patterns.
• Ensure timely execution of cycle counts as well as timely resolution to issue identified during cycle counting.
• Maintain all housekeeping and safety standards.
• Instruct and train all DMR personnel in proper procedures and regulations ensuring appropriate documentation is completed.
• Train, develop and motivate front-line employees through effective communication and leading by example.

MINIMUM REQUIREMENTS

• Must have a minimum 3-5 years leading WH and or production operations and a minimum of 1-2 years of shipping, receiving and inventory control experience
• Must have ERP system experience, SAP experience a plus
• Must be proficient with Word & Excel
• BS degree in engineering, business administration or related field experience.
• Post-secondary degree preferred 

OTHER SKILLS AND ABILITIES

• Ability to lead a team of diverse individuals
• Excellent verbal and written communication skills and the ability to think on your feet.
• Knowledge of electronics is preferred.

• Computer literate in a Windows Environment; Excel, Word, Power Point, Access, Internet.

• Data Analysis
• Inventory Control

• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Able to maintain confidentiality.

• Detail oriented.
• Good organizational skills.
• Ability to work as part of a team.
• Must be self-motivated with ability to use own initiative.
• Flexibility to change direction frequently with little notice.
• Able to handle multiple tasks simultaneously.
• Able to complete projects under tight deadlines.

• Able to work with or near machinery.
• Able to handle routine assignments of a repetitive nature.
• Able to perform repetitive motion with hands and arms.

PHYSICAL DEMANDS:

• Ability to lift up to 40 pounds.
• Able to squat to lift boxes weighing up to 65 pounds.
• Able to stand, stoop and bend.
• Ability to walk and stand on cement floors for long periods.
• Able to work in warehouse environment with no central heat or air.
• Able to operate pallet jack and/or forklift.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.