What are the responsibilities and job description for the Sr Program Manager position at QUANTA MANUFACTURING NASHVILLE LLC?
Brief Description
The Program Manager position requires management and implementation of specific customer accounts and/or programs. Maintain high customer satisfaction levels through customer interaction and constant drive for timely and accurate program status. Increases throughput and maximizes on-time delivery. Responsible for driving the operational execution of programs, cost, changes, processes, and shipment.
Duties/Responsibilities
Required Skills/Abilities:
The Program Manager position requires management and implementation of specific customer accounts and/or programs. Maintain high customer satisfaction levels through customer interaction and constant drive for timely and accurate program status. Increases throughput and maximizes on-time delivery. Responsible for driving the operational execution of programs, cost, changes, processes, and shipment.
Duties/Responsibilities
- Work proactively to anticipate and resolve project issues (internal and external) and escalate when appropriate
- Schedule regular team and customer meetings to review the product introduction requests and to ensure complete and accurate product release information for new products.
- Cross functional interaction with customer service, engineering and manufacturing to achieve customer satisfaction
- Maintain/complete regular reports to customers and management.
- Actively work towards process, system, and quality improvement.
- Attend internal and external meetings with global teams around the clock.
- Other duties upon request
Required Skills/Abilities:
- Operations and/or customer interface experience preferred.
- A good understanding of MRP enterprise systems preferred
- Good communication skills at all levels; written, oral & presentation skills required.
- Ability to speak a second language preferred.
- Experience working with other cultures preferred.
- Ability to assess and resolve situational problems in a timely manner
- Ability to manage multiple issues at one time in professional way
- Excellent organizational skills and attention to detail and accuracy
- Travel as required
- Proficient with Word, Excel and PowerPoint
- Minimum of 1 year of related business experience
- Bachelors Degree in a technical/business field
- Masters degree in Business a plus but not required
- Ability to lift up to 30 pounds.
- Able to stand, stoop and bend.
- Able to sit at desk and use/view computer for prolonged periods time, up to 8 hours daily
