What are the responsibilities and job description for the Desktop Engineer/Support position at Quantam Solutions?
Job Details
JOB DESCRIPTION:
COT is seeking (2) contractor positions for the Commonwealth Office of Technology, Incident Response Team in Frankfort.
REQUIREMENTS:
- 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems.
- Experience providing general desktop support duties with excellent troubleshooting skills.
- Reliable attendance.
- Customer service skills and temperament.
- No coarse, abrasive, or condescending language used over the phone to customers.
- No argumentative demeanor.
- Takes ownership, not defensive about blame.
- Patient with upset and/or angry customers.
- Problem solver (troubleshooting skills).
- Self-starting and initiative.
- Able to simplify explanations so that the customer understands.
PREFERRED SKILLS:
- Experience in customer service-oriented workplace.
- IT experience and knowledge in the following.
- Desktop Support (Remote Support).
- Windows 10 Operating System.
- Mapping network drives.
- Global Protect support (VPN).
- General NAS knowledge.
- Office Suite (particularly Outlook 2013 or higher).
- Preferred ServiceNow Ticketing System experience.
- Experience with Desktop Support work.
- Experience working in a fast-paced and ever-changing environment (adaptability).
- Experience working with, and as an active part of, a lively team (team player).
- Multi-tasking ability.
- Documentation skills (clear, concise).
- Experience with Active Directory.
- Experience with remote support or desktop support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
