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IT Support Specialist

Quantam Solutions
Frankfort, KY Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 5/25/2025

Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Support Technician for the Commonwealth Office of Technology - Northern Field Services.

JOB DESCRIPTION:

The Commonwealth Office of Technology, Northern Field Services Branch has an open position for a Desktop Support Technician. The position will be located in Frankfort, KY, and Initially the candidate will be installing computers in Franklin and surrounding counties.

RESPONSIBILITIES:

  • Utilize strong communication skills to effectively liaise with internal teams and external stakeholders.
  • Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
  • Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
  • Utilize ServiceNow platform for ticket management and efficient workflow.
  • Apply computer skills to assist in network configurations and IT infrastructure maintenance.
  • Collaborate with team members to deliver high-quality communication solutions.

REQUIRED SKILLS:

  • 1-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
  • Well-versed in computer systems and be able to set up hardware, install and configure software and drivers.
  • Reliable attendance.
  • Excellent customer service and communication skills.
  • Computer equipment configuration, setup, and installation.
  • Experience in ticketing software (preferably ServiceNow).
  • Ability to work under pressure.
  • Hardware and software experience.

Job Types: Full-time, Contract

Pay: $18.00 - $21.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

Salary : $18 - $21

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