Relations Manager

Company Overview

Quantam is the largest IT staffing provider for the Commonwealth of Kentucky, delivering top-tier workforce solutions to support the state's technology and business needs. With a reputation for excellence in staffing and client service, we are dedicated to building and maintaining strong partnerships with our employees and clients.

Position Overview

We are seeking a Relations Manager to join our team in Frankfort, KY. This is an on-site, fast-paced role responsible for managing and strengthening relationships with clients, ensuring high-quality service, and supporting employee engagement efforts. The ideal candidate will be a proactive, people-oriented professional with strong communication skills and the ability to thrive in a dynamic, high-energy environment where priorities can shift quickly.

This role reports directly to the Contract Manager and plays a pivotal part in maintaining client satisfaction, retention, and business growth while ensuring employees feel valued and supported in their roles.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for clients, ensuring their staffing needs are met efficiently in a high-demand, fast-paced environment.
• Develop and maintain long-term relationships with key stakeholders within the Commonwealth of Kentucky and other client organizations.
• Conduct regular client meetings and onsite visits to assess needs, address concerns, and reinforce partnerships.
• Gather and analyze client feedback, making recommendations to enhance service delivery.
• Identify and pursue opportunities for contract expansion and business growth within existing client relationships.
• Work closely with the Contract Manager to ensure compliance with contract requirements and optimize service levels.

Employee Engagement & HR Support

• Provide HR-related support to employees, including onboarding, offboarding, and issue resolution.
• Ensure that contract employees are well-informed, engaged, and satisfied with their placements.
• Manage and address employee relations issues professionally and efficiently to maintain workforce stability.
• Oversee new hire processes, ensuring compliance with client and company requirements.

Business Development & Market Presence

• Collaborate with internal teams to develop strategies that improve client satisfaction and retention.
• Represent Quantam at industry conferences, networking events, and client meetings to reinforce our brand presence.
• Assist in proposal development and contract renewals, contributing to the expansion of business opportunities.
• Maintain knowledge of market trends and client needs, proactively recommending staffing solutions.

Event Coordination & Marketing Support

• Plan, coordinate, and attend client and employee engagement events to strengthen relationships.
• Assist in corporate marketing efforts, including branding, social media content, and public relations.
• Develop and share engaging content that promotes client engagement and enhances Quantam’s reputation.

Qualifications & Requirements

• Bachelor’s degree preferred, or equivalent experience in client relations, HR, staffing, or account management.
• 2 years of experience in client relationship management, staffing, HR, or sales.
• Ability to thrive in a fast-paced, high-energy work environment where multitasking is essential.
• Strong communication, negotiation, and interpersonal skills to effectively manage client and employee relationships.
• Ability to problem-solve and proactively address client and employee concerns.
• Experience managing contracts, business development, or account retention is a plus.
• Highly organized and detail-oriented with the ability to manage multiple priorities at once.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Knowledge of IT staffing or government contracting is highly desirable.

Benefits & Perks

• 401(k) with company matching
• Health, dental, and vision insurance
• Life insurance, short-term & long-term disability coverage
• Paid time off (PTO) & flexible PTO policies
• Mental health support & resources
• Flexible spending account (FSA)
• Professional growth and development opportunities

Why Join Quantam?

As the largest IT staffing provider for the Commonwealth of Kentucky, Quantam is a trusted leader in workforce solutions. The Relations Manager will play a key role in maintaining and strengthening client partnerships, ensuring employee engagement, and driving business growth. This is a high-impact role in a fast-paced environment, ideal for a proactive professional who excels at building relationships and solving problems on the go.

If you are a relationship-driven professional with a passion for client satisfaction and the ability to thrive in a fast-moving setting, we encourage you to apply and become part of our growing team!

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Work Location: In person

Salary : $65,000 - $75,000