Operations Manager - Cargo (BWI)

Operations Manager - Cargo (BWI)

$78000 per year

Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.

Our employees receive the following, based on position and eligibility requirements:

• Insurance - health, dental and life
• 401(k) retirement plan with company match
• Employee Assistance Program
• Employee discounts
• Competitive wages
• Flexible schedule
• Advancement opportunities
• On the job training
• $300 referral bonuses - unlimited
• DailyPay

Position Overview:

• As the Operations Manager, you will oversee operational activities at assigned station. To include hiring and training employees and managing quality assurance programs, strategizing process improvements to ensure everyone completes their tasks on schedule.
• Essential Duties and Responsibilities (Including but not limited to):
• Manage all aspects of the daily operations as well as provide leadership and coaching to increase overall safety, performance, maintenance, flight operations, facility requirements and customer service.
• Assist with station audits, provide information needed for airline reports, and handle all airline and FAA questions/concerns as required.
• Develop and expand working relationships and communications with Airport Authority and existing customer base.
• Communicate regularly on airline manual updates to provide information to employees, conduct investigations of any security issues, accident reviews and be a part of the review and recommendation process for safety measures taken to prevent further occurrences.
• Ensure that all QAS and customer safety standards are met while maintaining a safe working environment for all base staff.
• Lead the operation to organize the base in a manner free of hazardous situations.
• Provide safety training for all base employees.
• Recruit, hire, schedule and train all new employees.
• Promote employees to new duties and responsibilities.
• Ensure the base is open for the contracted hours and make certain that the assigned staff reports on time.
• Inform customers of billing, and assist with loading/unloading mail or cargo.
• Ensure that all flights that Quantem loads and/or unloads operate on time, safely and efficiently.
• Prepare budgets, create invoicing, and manage payroll; with respective corporate position(s). Provide and maintain outstanding customer service while enforcing safety rules in the workplace and proper equipment use by all levels of employees.
• Administer personnel documents, manage employee issues, and submit all required documents to the Corporate Office for maintenance of employment files.
• Enforce Quantem, airport authority, airline, and other regulatory offices policies and or procedures.
• Performs other duties assigned by QAS management.

Required Skills and Abilities:

• Successful completion of the SIDA airport badging or background check process is required for this

location.

• Experience handling large ramp operations and demonstrated ability to manage budgets.
• AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification.
• A broad range of airline operational experience including but not limited to customer service, operations, flight operations, facility requirements, airport management and safety/regulatory requirements. Knowledge of regulatory and airline policies, operating station equipment, and aircraft handling procedures.
• Excellent time management.
• Basic understanding of accounting management principles.
• Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint and Excel.)

Work Environment:

• Office environment with the potential of remaining seated for extended periods of time;

• Continuous use of a computer, keyboard, and mouse;
• Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment;
• Outdoor - prolonged periods of time standing with exposure to prevalent weather, dust, dirt, fuel, fumes and noise, in or around heavy equipment and moving vehicles;

Physical Demands:

• Must be able to use hands to handle or feel objects, tools or controls; reach with hands and arms, speak and hear efficiently;
• Prolonged periods of sitting, standing, walking, bending, stooping, pushing and pulling;
• Must be able to lift up to and in excess of 50 pounds.
• May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.