What are the responsibilities and job description for the Information Technology Support Technician position at Quantix SCS LLC?
IT SUPPORT TECHNICIAN
Gulf Coast
Our Core values define our culture and create an environment where everyone has the opportunity to succeed.
Our core values are:
SAFETY - The safety of our employees, customers and our communities is at the forefront of everything we do. PERFECTION - We relentlessly strive for perfection, to provide unmatched quality services and constantly raising the bar on our performance. SUSTAINABILITY - We are stewards of the environment, committed to protecting our natural resources and reducing waste. RESPECT - We treat all people with dignity and value the collective power of teamwork. ENTREPRENEURSHIP - We are scrappy, bold and never satisfied with the status quo.
IT Support Technician are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. IT Support Technicians
Requirements:Responsibilities / Skills
The day-to-day tasks of a help desk support team vary depending on the needs of the users or systems on a given day. IT Support Technicians are the first point of contact when a user is facing hardware, software, or system issues. Many teams work within a ticketing system, so that each member of the help desk team will have a variety of tickets to address and close out each day in addition to their maintenance tasks. While the nature of their role is more technically based, it is important for help desk support specialists to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease.
With many tasks to oversee, in general help desk support will be responsible to:
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC&s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software.
Essential skills for a IT Support Technicians role:
- General awareness of computer systems, PC repair, and network management
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Ability deploy, configure, and support operating systems on desktop and mobile
- Understanding and appreciation for information security within systems and user devices.
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, budget, and time.
