What are the responsibilities and job description for the Bilingual Customer Service Rep position at Quantum Electronic Payments?
Unlock your potential with Quantum ePay - We're a full-service financial technology provider that helps business owners lower their costs, earn more money, and improve their quality of life. Our company is growing and we are seeking professionals who are results-driven with fantastic customer service experience!
We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our merchants, we bestow integrity, teamwork, passion and delivering reliable service. Our company is growing incredibly fast and we are seeking experienced business professionals! If success and passion motivate you, join us and maximize your potential with Quantum ePay.
We are seeking for a Customer Service Rep who has experience in the customer service field and is Bilingual in Spanish, Mandarin or Korean. This is an entry-level position, as we provide hands on training to become a skilled Merchant Support Specialist with Quantum ePay!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Research items and transactions of the merchant's processing history.
- Assists with terminal and gateway related services issues.
- Troubleshoot technical integration issues with merchant processing partners.
- Resolve Billing Questions.
- Review & Analyze Merchant Fees and Pricing.
- Answer all questions the merchants may have.
- Perform additional duties as assigned.
QUALIFICATIONS:
- Customer Service and/or Sales Experience preferred
- Experience in Merchant Services or Payment Processing preferred
- Excellent verbal, written, interpersonal, relationship building and presentation skills
- Strongly self-motivated with a drive to succeed
- Strong work ethic and self-discipline
- PC literate with Microsoft Office Suite experience
- Must have a clean driving record. You may need to drive to merchant locations to install equipment
- Bilingual required (Spanish, Mandarin or Korean)
SALARY:
This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.
- Base hourly range: $17.00 - $21.00/hr
- Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $50,157 - $60,141
WHY WORK HERE?
- Awarded Top Workplace of Orange County by the OC Register!
- New state of the art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
- Work hard, play hard culture!
- Monthly Beer Socials and BBQs!
- Proven "promote from within" mentality!
- Benefit offerings:
- Medical, dental, vision, acupuncture and chiropractic
- 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
- Profit Sharing; paid on a quarterly basis
Salary : $17 - $21
