Patient Services Representative (Medical Front Office)

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Starting Pay : $18 per / hour Shift Differential : $0.50 per / hour between 11 : 00am-8 : 30pm EST; $Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors . We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. The Patient Service Representative (PSR) is Quantum Health's entry point into healthcare navigation. They interact with our members, clinicians and service providers on the phone, using leading technology to simplify the complex healthcare landscape. Most importantly - no experience is required. Our paid six-week training program provides everything needed to succeed in this rapidly growing industry. Learn more by watching the 'What it means to Warrior with us' video, here ! Provide exceptional customer service through inbound / outbound calls in our modern, fast-paced, contact center environment. Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members' health plan. Ask probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources / solutions whenever possible. Act as an advocate for our members by communicating with network liaisons, clinical professionals and finance staff members at hospitals and medical offices. Partner with internal clinical professionals in providing member guidance and identify when members should be connected directly with Quantum Health Nurses. Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately. Participate in stretch assignments, special projects and leadership development programming, as available, to gain business exposure and build a rewarding career with the organization. Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times. comfortable talking on the phone for extended periods of time and replying to emails in a timely manner. Willingness to routinely, reliably come to work on schedule and adjust shift / scheduling based on the needs of the organization (including occasional paid overtime). Strong administrative / technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM / video conferencing (Teams & Zoom), and telephones efficiently. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us. Coverage : Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement : 401(k) plan with up to 4% employer match and full vesting on day one. Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Tuition reimbursement up to $5,250 annually, certification / continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture : Recognition as a Best Place to Work for 15 years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24 / 7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Internal Associates : Already a Healthcare Warrior? Process : Application Phone Screen Online Assessment(s) Interview(s) Offer Background Check. Diversity, Equity and Inclusion : Quantum Health welcomes everyone. Tobacco-Free Campus : To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation details published by job boards are estimates and not verified by Quantum Health. Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies : Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request / approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Should you require reasonable accommodation(s) to participate in the application / interview / selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking / direct / tax details, etc.

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Salary : $5,250