SaaS Account Manager – Fully Remote

Position: SaaS Account Manager

Location: Fully remote

Join a well-established SaaS startup offering growth, flexibility, and impact – remote role with competitive salary, bonus, and stock options.

We’re looking for a dynamic Account Manager with a passion for technology and a drive to support customers in a fast-paced, startup environment. If you're curious, solution-oriented, and great at building client relationships, we’d love to hear from you.

Your Experience and Qualifications:

- 3 years of experience in SaaS and confidence discussing software, technical issues, and platform functionality to support new customers

- Understanding of a startup environment and the agility it requires

- Account management experience with the ability to identify upsell opportunities and drive account growth

- Excellent oral and written communication skills in English

- Availability to work fully remotely while supporting clients across North America

- A natural curiosity, a knack for problem-solving, and strong aptitude for technology account management, customer service, or a related field, preferably in a B2B environment

Key Responsibilities:

- Build and maintain strong client relationships through active listening and responsiveness

- Collaborate with customers to align on their business objectives

- Identify and propose thoughtful solutions to meet customer needs

- Communicate clearly and effectively with clients and internal teams

- Provide top-tier customer support and manage complex conversations with professionalism

- Analyze customer data to generate insights and support business decisions

- Identify and act on opportunities to drive revenue and expand existing accounts

- Organize and manage a growing account base with a structured approach

- Handle multiple tasks and clients simultaneously with strong time management

- Meet quality metrics and deliver a positive customer experience aligned with company goals

Skills in Client Relationship Management:

- Proven ability to manage key and enterprise accounts with a professional approach

- Strong communication skills to build lasting relationships with clients

- Ability to manage projects, prioritize client needs, and ensure timely delivery

Please send your resume in Word format to Jill Kalakay at jillk@quantum.ca.

CNESST permit numbers: AP-2000158 & AR-2000157