What are the responsibilities and job description for the Scheduler position at Quantum Pain and Orthopedic?
Quantum Pain and Orthopedics is looking for a Scheduler to join our team!
Responsible for checking-out patient and understanding patient needs to successfully organize and schedule procedures accordingly and promptly.
ESSENTIAL FUNCTIONS:
- Communicates with all appropriate parties regarding patient and procedure
- Follows-up and ensures all documentation is obtained
- Verifies if all authorizations have been obtained prior to scheduling procedures
- Schedules and/or reschedules patient follow-ups and procedures
- Coordinates transportation for our procedure patients, if needed
- Inform and provide patient with necessary information and instructions prior to procedure date
- Follows-up on all Canceled or No-Show Patients
- Check-out patients
- Sends prescriptions to pharmacy via fax or e-mail
- Move patients through appointments as scheduled
- Answer telephone and deal with inquiries
- Update patients’ information into database
- Scans and files into patient docs on eCW
- H&P, Orders, Procedure Document, and prescriptions, if applicable under RX folder
- Manage filing and record keeping activities
- Updates daily log for all patients’ office visits
- Updates daily log of all patients who have confirmed procedures
- Submits information to verification department for pre-authorization
- Ensures completeness and accuracy of patients’ forms
- Report statistics as required
- Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
- Travels as necessary to other facilities
- Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
- Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
- Strong attention to detail: being careful about detail and thorough in completing work tasks
- Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
- Exceptional customer service and phone etiquette
- Ability to communicate professionally with patients
- Energetic with a desire to learn and develop new skills
EDUCATION AND EXPERIENCE:
- High School Diploma or GED
- One (1) year of experience in a medical office scheduling setting
Quantum Pain and Orthopedics is a premier outpatient clinical network serving the San Antonio and Austin, TX areas. Our specialty is combining high quality healthcare with compassion and excellence. QPO strives to create a team that highlights our culture of diversity, ethics, and collaboration. Come join our team at Quantum Pain and Orthopedics and uncover the excellence in YOU!
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Employment for this position is contingent upon the successful completion of a background check and drug screening.
