What are the responsibilities and job description for the Resident Service Coordinator position at Quantum Real Estate Mgmt LLC?
General Responsibilities
Assist individual residents in obtaining the services and benefits needed to maintain an independent lifestyle, including information and advocacy; Empower residents to meet their own needs through educational programs on community services or Social Security benefits; Implement new services or increase availability of existing services to meet the needs of residents; Address social and recreational needs of the senior community; and assist family members and the community in understanding the changing needs of seniors as they age.
Essential Duties
- Establish a trusting relationship and confidentiality with residents individually and as a group.
- Maintain relationships with clients, the community, local and regional resources for support servicing.
- Maintain relationships with suppliers, vendors, and professionals servicing the company or Property.
- Knowledge about the services available to residents and eligibility requirements for accessing those services,
- Advocate for residents with other public and private community organizations and communicate the progress of the individual,
- Attend monthly/quarterly training and meetings within and outside the company pertaining to resident services,
- Development and coordination of volunteer service opportunities for frail and at-risk residents who need supportive services,
- Development and coordination of volunteer service opportunities for community involvement with residents,
- Educate property management team on issues related to aging in place and services coordination to better serve and assist the residents,
- Educate residents in and assist in providing the services and resources available within the community,
- Plan educational programs and activities for the residents to assist them in aging in place,
- Friendly, helpful, and considerate to all residents/visitors,
- Inform residents of existing and new services via mail, newsletters, and bulletin boards.
- Transport residents to and from social, health and educational activities assigned using the property provided bus,
- Accommodate and perform home visits for homebound residents,
- Complete residential assessments based on the needs of the resident and maintain and update secured resident files maintained in Service Coordinator’s office,
- Complete HUD Semi-Annual Service Coordinator reports,
- Complete monthly residential services report,
- Maintain involvement and certification with AASC and any other Service Coordinator vendors affiliated with Quantum,
- Perform any other duties that may be assigned by the Property Manager and Regional Manager.
