HELP DESK TECH/SYSTEM ADMINISTRATOR (IT/CAOC)

Overview

Quantum Research International, Inc. (Quantum) provides our national defense and federal civilian and industry customers with services and products in the following main areas: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support Systems; 5) Intelligence Programs Support; 6) Experimentation and Test; 7) Program Management; and (8) Audio/Visual Technology Applications. Quantum's Corporate Office is located in Huntsville, AL, but Quantum actively hires for positions nationwide and internationally. We pride ourselves on providing high quality support to the U.S. Government and our Nation's Warfighters. In addition to our corporate office, we have physical locations in Aberdeen, MD; Colorado Springs, CO; Crestview, FL, Orlando, FL; and Tupelo, MS

MISSION

Quantum Research Intl. is seeking a Tier 2/3 Help Desk Technician/ Systems Administrator to support Corporate Office, CAOC and Cyber Operations Center in Huntsville, AL

Responsibilities

• Responsible for activities related to help desk, desktop support, and some systems administration. The environment consists of Windows10/11, M365, as well as VMware virtualization
• Responsible for daily end user support calls via phone or walk-up
• Responsible for imaging and installing desktop and laptop systems, backup and restoring user profiles
• Creating and removing users in Active Directory
• Polycom VOIP user setup. Responsible the installation, maintenance, configuration, and integrity of server hardware and software
• Implements operating system enhancements that will improve the reliability and performance of the system
• Develops and promotes standard operating procedures
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
  
  

Required Skills And Qualifications

• 2 - 5 years Help Desk/Desktop experience and 1/2 plus years of experience with Systems Administration
• Associates degree desired in IT related field, but proven 3 years of experience and IT certs may be accepted in lieu of degree. BS in IT/CIS degree preferred
• Ability to communicate with all internal/external customer with tact and professional demeanor
• Must be able to frequently move/install/troubleshoot computers, computer equipment, printers and monitors as needed for various company locations
• Must be able to obtain/maintain a DoD security clearance if/when applicable; current DoD clearance a plus
  
  

Desired Skills And Qualifications

• Windows Skills:
• PXE boot process
• Windows imaging using WinPE
• Windows Inventory management
• DNS, DHCP scope management
• Active Directory GPO
• M365 administration
• Server/Network monitoring
• CERTS preferred: CompTIA A , CompTIA Security , CompTIA Net , CompTIA Server , MCSA/MCSE,
  
  

Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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