What are the responsibilities and job description for the Desktop Support Engineer position at Quantum World Technologies Inc.?
As DSS resource, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, client provides an environment were challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities :
- Imaging and new PC Deployment
- Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
- Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
- Good at troubleshooting skills and imaging
- Experience on ServiceNow ticketing tool will be a plus.
- Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
- Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
- Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
- Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
- Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.
