What are the responsibilities and job description for the Desktop support engineer position at QuantumBricks?
Key Responsibilities
- Technical Support and Troubleshooting:
- Provide first-level support and troubleshoot issues related to desktops, laptops, printers, and mobile devices.
- Diagnose and resolve hardware, software, and network issues promptly.
- Assist in the configuration, setup, and deployment of desktops, laptops, and peripherals.
- Software Installation and Configuration:
- Install, configure, and update operating systems and software applications based on company policies.
- Manage software licenses and ensure compliance with licensing agreements.
- Assist users with basic application usage and troubleshooting.
- Network Support:
- Set up, maintain, and troubleshoot LAN and WAN connections.
- Assist in configuring network devices and providing basic network troubleshooting.
- Ensure connectivity for end-users and resolve internet-related issues.
- User Account Management:
- Create, modify, and deactivate user accounts in Active Directory and other systems as per company policies.
- Assist with password resets and user access control management.
- Asset Management:
- Track and manage IT assets, including computers, monitors, peripherals, and software licenses.
- Ensure regular inventory checks and update asset records as needed.
- Documentation and Reporting:
- Maintain documentation of IT support activities, including troubleshooting steps and resolutions.
- Provide regular reports on common issues, ticket status, and IT infrastructure health.
- User Training and Support:
- Assist users in understanding and effectively utilizing IT resources.
- Provide training for new software, updates, or company-specific applications as needed.
- Technical Knowledge: Strong understanding of Windows, macOS, and Linux operating systems; knowledge of common software applications.
- Troubleshooting Skills: Ability to analyze, diagnose, and resolve hardware and software issues efficiently.
- Communication Skills: Strong verbal and written communication skills to interact with end-users and technical teams.
- Customer Service Orientation: Friendly, patient, and professional approach to handling user concerns.
- Time Management: Ability to manage multiple tasks and prioritize them effectively.