What are the responsibilities and job description for the IT Helpdesk engineer position at QuantumBricks?
Key Responsibilities
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, and applications.
- Provide support for email and account access issues.
- Document issues, solutions, and updates in the helpdesk ticketing system.
- Escalate complex issues to senior support staff as necessary.
- Assist in setting up hardware, such as desktops, laptops, printers, and other peripherals.
- Guide users on IT best practices and ensure adherence to security policies.
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Basic knowledge of Windows OS, Microsoft Office, and common troubleshooting practices.
- Familiarity with network troubleshooting and remote support tools.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple support requests.