QA Testing Specialist

*Must live and work within the contiguous USA*

We are seeking a dedicated and detail-oriented, entry-level Quality Assurance (QA) Testing Specialist to take ownership of testing processes and ensure the quality of our software applications production deployments. This individual will be a key team member responsible for testing, managing support tickets, documenting issues, and ensuring that no defects from the user acceptance testing (UAT) environment impact the production environment. Success in this role will be measured by a reduction in production defects originating from missed UAT issues, maintaining consistent and thorough testing practices with minimal oversight, and ensuring the timely creation and upkeep of testing and user documentation. The ideal candidate is passionate about quality, has excellent attention to detail and communication skills, and thrives in a collaborative, fast-paced environment. 

Essential Duties and Responsibilities 

• Review data mapping and verify accuracy into our clients’  PracticeLink application platform. 

• Partner with implementation consultants and engineers to meet data mapping and display requirements across all integrated systems. 

• Functional Testing to verify that all application functionalities work as expected.  

• Performance Testing to assess the performance of the suite of applications and identify any bottlenecks. 

• User Acceptance Testing to validate the system's functionality and usability from an end-user perspective. 

• Executes software tests and evaluates results.  

• Log defects in issue tracking systems, providing clear descriptions, steps to reproduce, and expected behavior.  

Note: The duties and responsibilities outlined in this description are not a comprehensive list and additional job-related tasks may be assigned from time to time. In addition, the scope of the job may change as necessitated by business demands. 

Education, Experience, and Other Requirements: 

• Bachelor’s degree or the equivalent combination of education and experience 

• 1 years of testing and/or quality review experience preferred 

• 1 year of experience in a professional work environment 

• Basic understanding of software implementation preferred

• Knowledge of Microsoft Office, email, and standard office tools 

• Basic knowledge of MS SQL is preferred 

• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality 

• Authorized to work in the US without restriction or sponsorship 

Physical Requirements: Prolonged periods at a desk and working on a computer. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties. Work occasionally requires more than normal scheduled work hours to perform the essential duties of the position. 

Competencies Explained 

• Problem Solving/Critical Thinking: Resolves problems in a timely manner; gathers and analyzes information skillfully; doesn’t stop at the first answer, investigates the issue thoroughly.  Gathers information from a variety of sources to reach a conclusion. Distinguishes between critical and irrelevant pieces of information.  

• Customer Focus: Acts with customers in mind; dedicated to meeting and exceeding internal and external customer expectations. Clearly shows customers that their perspectives are valued. Strives to consistently meet service standards.  

• Communication: Listens to the needs of each customer and clearly shares their needs with the appropriate group. Provides timely and engagement appropriate communications to keep internal and customer teams informed. Demonstrates a practical understanding of organizational functions, roles and communication requirements to enable effective customer engagement. Checks own understanding of others' communication (e.g. paraphrases, asks questions). Maintains continuous, open and consistent communication.  

• Collaboration: Balances team and individual responsibilities; provides and welcomes constructive feedback; contributes to the group with a positive attitude. Initiates collaboration with others and spontaneously assists others in the delivery of their work.  Shares all relevant information with others and seeks others' input. Expresses own opinion while remaining factual and respectful.  

• Organizational Support: Completes tasks accurately and on time; follows policy and procedure guidelines. Demonstrates understanding of the general environment in which the Organization operates. Understands and uses the Organization's structures, rules and networks. Knows and respects the Organization’s Code of Conduct and values. Is able to explain how own work relates to the work of the Organization.  

• Quality Focus: Demonstrates accuracy and thoroughness with tasks; applies feedback to improve performance. Defines ambitious, but realistic, personal goals. Works while meeting quality and performance standards. Promptly and efficiently completes work assignments.  

• Attendance and Punctuality: Is consistently at work and on time; ensures responsibilities are covered when absent. 

Salary : $50,000 - $62,000