What are the responsibilities and job description for the Operations Supervisor — RTA/QLINE Detroit position at Quatrro BSS?
The Regional Transit Authority (RTA), operator of QLINE Detroit, is seeking a dedicated Operations Supervisor to oversee daily streetcar operations. This role offers the opportunity to lead a dynamic team committed to providing exceptional public transit services in Detroit.
Key Responsibilities:
Leadership & Supervision:
• Interview, hire, coach, and guide the performance of Operators and Utility Operators.
• Provide constructive feedback and collaborate with management to ensure continuous improvement.
Operations Management:
• Plan, schedule, and direct daily streetcar operations.
• Coordinate with internal departments and external entities to manage incidents, accidents, emergencies, road conditions, adverse weather, detours, and schedule changes.
Safety & Compliance:
• Ensure adherence to federal, state, and RTA safety regulations.
• Identify workplace hazards and enforce safety precautions.
• Participate in accident investigations and initiate required reporting.
Streetcar Operation:
• Operate the streetcar in both revenue and non-revenue service as required.
• Guide and train employees on proper procedures and protocols.
Administrative Duties:
• Accurately record events and activities in appropriate systems.
• Notify management of operational problems and coordinate solutions.
• Complete all other job-related duties as assigned.
Required Skills & Experience:
• Supervisory Experience: A minimum of three years in a supervisory role is preferred.
• Motivational Leadership: Ability to inspire and supervise team members.
• Technical Proficiency: Skilled in Microsoft Office and quick to learn new software.
• Safety Knowledge: Thorough understanding of occupational hazards and safety precautions.
• Communication Skills: Excellent report writing and clear, effective communication using tact and diplomacy.
• Team-oriented: Demonstrated leadership in a team-focused environment.
Education, Licensing, and Certifications:
• High school diploma or equivalent.
• Minimum age of 21 years.
• Valid Michigan driver's license and Michigan Commercial Driver's License (CDL), Class B with P endorsement.
• Successful completion of the Streetcar Operator Training Program.
• Periodic re-certification on Standard Operating Procedures, rules, and hands-on proficiency.
• Current Department of Transportation (DOT) medical certification.
About QLINE Detroit:
The QLINE is a 3.3-mile circulating streetcar along Woodward Avenue that connects Detroit's vibrant neighborhoods. Originally managed by M-1 RAIL, the QLINE's operation and management were transferred to the RTA in September 2024. Its mission is to serve as a catalyst for a robust and accessible regional mobility system, creating equitable opportunities for all by connecting residents, visitors, and businesses through an exceptional streetcar experience.
Why Apply?
This role offers a unique chance to work with the RTA and contribute to a mission-driven transit system that connects Detroit communities. You'll receive thorough training, competitive compensation, and the opportunity to be part of Detroit's ongoing transformation.
The Regional Transit Authority is committed to creating a diverse environment and is proud to be an Equal-Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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