What are the responsibilities and job description for the Account Services Representative position at QubicaAMF Worldwide - Bowling Products?
Summary/objective
Interacts with Customers, Distributors, and outside sales force via incoming telephone calls, emails, and faxes to process orders and resolve issues with customer accounts. Calls on assigned sales territories to sell Aftermarket products and inform customers of new products and monthly specials. Builds and maintains strong relationships with assigned customers. Works with outside sales forces to secure Aftermarket sales and develop leads.
Essential Functions
Competencies/Qualifications
While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is frequently required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.
Work Environment
While performing these duties, the employee will regularly work in the Richmond office.
Travel Required
8:30 a.m.-5:30 p.m.- Monday- Friday
This position is Eligible for Commission.
Interacts with Customers, Distributors, and outside sales force via incoming telephone calls, emails, and faxes to process orders and resolve issues with customer accounts. Calls on assigned sales territories to sell Aftermarket products and inform customers of new products and monthly specials. Builds and maintains strong relationships with assigned customers. Works with outside sales forces to secure Aftermarket sales and develop leads.
Essential Functions
- Sell and process orders of traditional Aftermarket products to centers.
- Service inbound phone calls.
- Process Distributor orders and inquiries.
- Process Bowlero orders and inquiries.
- Work closely with assigned RSMs/DSMs to maintain a common sales strategy and share information.
- Execute prioritized call lists,
- Upsell and cross-sell at all opportunities.
- Gain market share from competitors.
- Develop customer relationships.
- Monitor and service Customer Service voicemail box.
- Administer Customer Service inbox.
- E-shop customer onboarding.
- Promote eShop adoption.
- Other duties may be assigned.
Competencies/Qualifications
- Strong communication skills.
- Knowledge of general sales principles.
- Ability to translate technical knowledge into plain and easy-to-understand language.
- Sales or sales support experience.
- Proficient in Microsoft Windows and Office products. Working knowledge of Microsoft CRM.
While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is frequently required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.
Work Environment
While performing these duties, the employee will regularly work in the Richmond office.
Travel Required
- No Travel required
- Associate’s degree or equivalent combination of education and experience.
- Minimum 1 year of sales experience.
- Bowling center operation or bowling equipment background preferred.
- Knowledge of QubicaAMF Worldwide LLC products and systems preferred.
8:30 a.m.-5:30 p.m.- Monday- Friday
This position is Eligible for Commission.
Salary : $15 - $16
