What are the responsibilities and job description for the Desktop Support Technician position at QubicaAmf?
The Desktop Support Technician provides installation, maintenance, troubleshooting, administrative support, and network user management in a multi-site environment. The technician integrates technical acumen with problem-solving expertise to expand IT operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical support for internal and external employees on hardware and basic software issues.
- Monitor the ticketing system to manage incoming services, problems, and enhancement requests.
- Install and test computer-related equipment.
- Relocate computers, phones, and peripheral equipment as needed
- Maintain Management inventory on all equipment.
- Deploy, configure, and troubleshoot Windows-based computers.
- Manage basic operations in the Active Directory environment (e.g., creating and managing users and groups, resetting passwords).
- General support of Office365 applications.
- Assists users in Headquarters and remote users located mainly in the US and Mexico, but also collaborates with the Global team and supports EMEA users when possible
- Collaborate and work closely with the IT team in Italy and report to the infrastructure manager, who is also in IT.
- Assist with deployments of assigned network projects.
- Ability to work independently with minimal supervision.
- Ability to keep up with new technologies that meet the company’s.
- Provide exceptional customer experience.
SUPERVISORY RESPONSIBILITIES : NONE
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and / or ability.
EDUCATION and / or EXPERIENCE
Ability to support the following : Hardware, Microsoft Office, WindowsOS, Switches, Routers / Firewalls, Cabinets / Patch Panels, Access Points
Basic knowledge of managing servers in a Microsoft network environment is a plus.
Telephony system experience is a plus
Knowledge of basic concepts in Microsoft Azure is a plus
Manage macOS andiOS a plus
The job is on-site, though it’s possible, within our company policy, to work from home a maximum of one day a week, depending on job requirements.
Competitive compensation and benefits include medical / dental / vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
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