Product Integrity Manager, Aftermarket

The Aftermarket product management team is responsible for managing the product lifecycle and the P&L for a portfolio of bowling center products, which includes bowling balls, rental shoes, bowling pins, front end and back-end parts, lane care chemicals, and extended warranty programs. This team also manages the e-commerce (eSHOP) platform for all Aftermarket items.

The Product Integrity Manager, Aftermarket, plays a key role on this team and is a fantastic opportunity for someone with a business, marketing or engineer / technical background that is interested in moving their career in the direction of product management, quality control, and operational integrity

Essential Functions

• Pricing & Reporting
• Manage global pricing updates for all Aftermarket products. Ensure pricing updates are completed on time and with accuracy.
• Work with Senior Product Manager to ensure margin targets are achieved and maintained.
• Manage global product pricing requests for non-published items. Establish pricing and inputting in QAMF ERP system, as needed
• Ensure new products are set up with the right financial SRP tracking codes.
• Develop reports (pulling from the ERP and CRM systems) as needed to inform and support product management and marketing decisions.
• Operations and Business Integrity
• Maintain and implement (back office) parts activation; obsolescence; cross-referencing; and use until deletion statuses.
• Collaborate with e-commerce specialist to ensure parts representations is accurate and updated within eSHOP.
• Collaborate with engineering and operations to ensure correct product configurations and assemblies are up to date including technical drawings.
• Own the engineering change request (ECR) process with the engineering team.
• Work directly with the Repair / Exchange Lab to ensure capabilities are recorded and updated to warranty and product teams.
• Product Management
• Lead cross-departmental coordination activities to ensure Aftermarket (parts) product changes, enhancements, and new introductions are implemented and communicated properly across the organization.
• Proactively monitor warranty and product quality, engage and lead stakeholders as needed to ensure quality issues that may arise get addressed.
• Ensure communication and training related to new products and / or features is conducted to stakeholders such as order management, technical support, account services, and sales teams worldwide
• Develop new product concepts and existing product enhancements with R / D team.
• Provide Senior Product Manager with extended warranty recommendations as appropriate.
• Supervisory Responsibilities
• This position has no direct supervisory responsibilities.
• Competencies / Qualifications
• Technical aptitude, detail-oriented, analytical
• Demonstrated knowledge to perform proficient data analysis functions with Microsoft Excel (i.e., creating and using pivot tales, macros, etc.)
• Experience using CRM systems to analyze sales opportunity data
• Willing to learn new software tools as needed
• Excellent written and verbal communication skills
• Comfortable working alone, as well as in collaboration with colleagues and third parties.
• Comfortable holding professional conversations with Engineers, Procurement, Manufacturing, Quality Control, and product users.
• Required education and experience
• 5-7 years of professional work experience in an analytical or engineering / technical discipline
• Undergraduate degree in business, engineering, or related analytical discipline is a plus but is not required.
• Work experience with a company that develops and manufactures physical products is a plus but not required.
• Bowling or mixed entertainment industry experience is a plus.

Competitive compensation and benefits include medical / dental / vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

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