What are the responsibilities and job description for the Outreach Coordinator position at Queens Community House?
Program Overview
Queens Community House (QCH) is dedicated to empowering individuals and families by providing resources that promote stability, growth, and community engagement. The Connection Resource Center serves as a vital hub, offering access to a wide range of internal programs, including :
Housing assistance & eviction prevention
Benefits enrollment & financial planning
Childcare & youth programs
Food pantries & meal support
Immigration legal aid
ESOL classes & college access services
Employment support & career services
We also connect individuals to external resources, such as mental health support, healthcare services, disability assistance, and court-related support programs.
Position Summary
We are seeking a community-driven Outreach Specialist to support QCH’s Family Support Services Program and Connection Resource Center by actively engaging families and individuals in need. This role involves a mix of in-person and digital outreach efforts to ensure community members are aware of and have access to the vital resources QCH provides.
The ideal candidate is passionate about community engagement, highly organized, and skilled in outreach strategies, event coordination, and data management.
Key Responsibilities
Community Engagement & Outreach
Attend community events, schools, religious institutions, libraries, and street fairs to distribute materials and connect with families.
Conduct outreach via social media, emails, and phone calls to raise awareness of QCH’s programs.
Promote and facilitate workshops and support services both in-person and online.
Maintain consistent communication with program participants, QCH staff, and community partners.
Administrative & Data Management
Track and maintain outreach activities and attendance records.
Assist in developing and updating monthly program calendars.
Enter participant and outreach data into Salesforce and other tracking systems.
Ensure confidentiality of participant information.
Event & Program Support
Design and distribute flyers and promotional materials.
Assist participants with accessing remote and in-person workshops.
Support additional program activities as assigned by the Program Director.
Work a flexible schedule, including evenings, early mornings, and weekends as needed.
Qualifications & Skills
Bilingual in Spanish & English (Fluent reading, writing, and speaking required).
Bachelor’s degree preferred; high school diploma or GED required.
At least one year of administrative or outreach experience in a community-based setting.
Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, SharePoint), Zoom, Google Docs, and Salesforce.
Excellent data entry and organizational skills with the ability to manage multiple priorities.
Experience conducting outreach and engaging diverse communities.
Ability to work both independently and collaboratively in a fast-paced environment.
High level of interpersonal skills to handle sensitive and confidential situations.
Strong communication skills with a customer-service-oriented approach.
Ability to work remotely when needed, with access to reliable internet and a private workspace.
Why Join QCH?
Be part of a mission-driven organization that positively impacts the Queens community.
Work with a diverse and supportive team committed to social equity and community engagement.
Gain valuable experience in outreach, community organizing, and direct service work.
Ready to make an impact? Apply today and help us connect families to vital resources!
Apply Now!
