What are the responsibilities and job description for the Conference Services Manager position at Queens University Of Charlotte?
Job Description
Job Description
SUMMARY : The Conference Services Manager serves as a member of the Advancement Events team. The Conference Services Manager is a dynamic individual who enjoys connecting with community members to share with them a variety of ways to engage with Queens University of Charlotte. The Conference Services Manager will be responsible for community use of space through rentals of classrooms, conference space, intern housing, camp facilities and general ticket sale strategies to signature events such as the Learning Society and Estate Planning and Wealth Management Forum. This position reports to the Director of Sponsorships and Partnerships and works closely with other members of the Advancement Events team to ensure successful programming for the community. This full-time, benefits-eligible position.
The Conference Services Manager position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.
Essential Duties and Responsibilities include :
- Provide exceptional customer service to community constituents interested in programs at Queens through timely communication, tours of space and efficiency in contracting.
- Develop relationships with community members who rent space on campus to increase the likelihood that they will choose Queens again for upcoming events.
- Work with clients to determine the needs of rental space for space rentals and summer camps; and communicating those needs to the appropriate areas across campus.
- Use historic engagement data and feedback to increase rental revenue for the university.
- Optimize sales for individual ticket purchases for various signature events.
- Collaborate with other members of Advancement Events to ensure that all events run smoothly.
- Work directly with the Director of Advancement Communications to update websites for signature events as well as marketing internal events for the university.
- Develop sales strategy to maximize rental revenue around university needs of space.
- Maintain the intern housing information and communicate with individuals who are seeking summer housing in Charlotte.
- Provide timely response to all inquiries for rental space, camps and intern housing.
- Manage the invoice process and follow up as necessary to receive payments in a timely manner.
Non-Essential Duties
Experience, Knowledge & Skills Preferred
Applications received by March 7, 2025 , will receive first consideration. Queens will continue to accept applications until the position is filled.
About Queens University of Charlotte
Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement . Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.
Because of our history of innovation and our legacy of strong leadership , Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.
Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.
By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.
Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work.
Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, and students and visitors to our campus. If there are accommodations, we can provide to make your application process more accessible, please contact the Director of Human Resources (hr@queens.edu, 704-337-2297). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.
Benefits
Queens offers comprehensive benefits to eligible employees, including : medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.
