Customer Service Representative - Floating

Queenstown Bank is Celebrating over 125 Years of Community Banking!

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

This position is responsible for opening a variety of new accounts for customers including checking, IRA’s, CD’s; providing information and answering questions regarding interest rates, fees, and bank policies; transfers accounts for customers; providing support to all assigned areas of branch operations where service or assistance is needed; and making appropriate referrals to cross-sell a variety of bank services.

Duties and Responsibilities:

• Provide platform customer service to include uncovering customer needs, recommending solutions, opening new accounts and responding to customer needs.
• Handles account servicing requests including stop payment requests, wire transfers, foreign currency orders, foreign check collection, cash advances, dormant account reactivation, address changes, travel notifications, research, and ATM/Debit card orders.
• Process Bank transactions to include Deposits, check cashing, savings withdrawals and U.S. Savings Bonds.
• Accept loan payments, utility payments, make cash advances, handle change orders, issue Official checks.
• Confirms all necessary documents are properly authorized, are in proper form and are within authorized limits. 
• Make decisions when questionable items are presented for cashing.
• Recognize opportunities to cross-sell products and services that may add value to their banking relationship.
• Provide support to less experienced branch staff members.
• Assists with branch cash audits.
• Record, file, scan documents, update information and sort mail.
• Comply with and work toward branch goals to achieve or exceed branch growth potential.
• Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules
• Adheres to Company’s Safety and Security Policies and Procedures
• Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance
• Performs other duties as assigned by management

 Qualifications (Knowledge, Skills, Abilities, Education and Experience):

• High school diploma or GED. 
• One year of banking customer service required.
• Demonstrated understanding of branch operation activities, terminology, products, and services
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Excellent communication skills
• Good organizational and time management skills.
• Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Company Benefit Offerings for eligible employees:

• Medical, Dental and Vision insurance offered 1^st of the month following 30 days of employment 
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday) 
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance 
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

 Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

 Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.