Loan Operations Manager

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

Summary:    Oversight of maintaining a cohesive and efficient loan administration.  This includes consumer, mortgage and commercial processing, document preparation, pre-closing review, post-closing review and all aspects of loan servicing.   

Duties and Responsibilities:

• Achieve staff results by communicating job expectations to all team members within loan operations;  planning, monitoring, coaching, and counseling employees
• Oversee various systems and vendors including LaserPro, LoanVantage, Factual Data, Lender Solutions, FiServ & Precision
• Effectively support the lending team
• Function as a resource for training and development for all aspects of lending operations
• Maintain commercial and consumer documentation standards, keeping abreast of changing legal situations, regulatory requirements and product specific issues
• Establish and monitor performance and production levels within loan operations
• Assist compliance in preparation of exams, audits and loan review, which includes report and document preparation, and any responses or corrections required
• Ensure accuracy of reporting for deficiencies, tracking items and monthly volumes
• Manage post-closing functions to ensure liens are perfected in a timely manner
• Review and audit functions and procedures on a regular basis to improve quality, compliance, and productivity
• Work with other members of the management team in the creation of new products; developing new processes and documentation
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Information Program, USA Patriot Act, OFAC, ECOA, Fair Lending, CRA and HMDA
• Resolve problems and complaints from customers or internal colleagues
• Adhere to Bank policies and procedures required by federal and state statutes, laws and regulatory rules
• Adheres to Company’s Safety and Security Policies and Procedures.
• Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management

 Qualifications (Knowledge, Skills, Abilities, Education and Experience):

• Bachelor’s degree in Business, Accounting, Finance or other related field/equivalent from a college or technical school preferred; and five years of Residential, Construction and/or Commercial experience with a track record of increasing responsibility required; or equivalent combination of education and experience required
• Five or more years of related loan servicing/loan administration experience required
• Three or more years of experience in a supervisory/management role leading a project, process or team 
• Ability to understand and carry out complex duties relating to customers and the coordination of other employees’ efforts
• Strong leadership and management abilities required
• Possess excellent verbal and written communication skills
• Advanced knowledge and understanding of commercial & residential real estate closing, construction draw administration, escrow account administration and analysis, investor remittance, term loan portfolio maintenance, collection and default administration, loan sales and acquisitions, general ledger maintenance, maintenance of the IT system of record, and consumer protection/compliance issues
• Advanced knowledge of loan underwriting practices and experience utilizing financial applications 
• Ability to schedule, train, and oversee a multi-task staff and manage time sensitive projects to conclusion
• Ability to create, modify budgets 
• Possess knowledge of accounting procedures and GL balancing
• Ability to communicate effectively with all levels of the organization
• Knowledge of federal and state laws and regulations relating to commercial real estate loan administration and construction draw processing

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to customer locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers

Company Benefit Offerings for eligible employees:

• Medical, Dental and Vision insurance offered 1^st of the month following 30 days of employment 
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday) 
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance 
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

 Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

 Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.