What are the responsibilities and job description for the Phleb/Customer Service Representative position at Quest Diagnostics Incorporated?
Phleb / Customer Service Representative - Glendale, CA - Monday - Friday 7 : 30 am-4 : 30 pm
Performs all the duties of a PSR I, PSRII and Floater
Pay Range : $21.92-$32.89 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information :
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include :
- Day 1 Medical / Dental / Vision for FT employees who work 30 hours
- 15 PTO days first year
- Paid Holidays
- Annual Bonus Opportunity
- 401(k) with matching contributions
- Variable compensation plan (AIP) bonus
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Blueprint for Wellness
- Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30 hours
- Opportunities for career advancement
- Training provided!
- Performs all the duties of a PSR I, PSRII and Floater
- Handles more complex draws and related issues
- Oversee a wide variety of activities in assigned PSC(s) / IOP(s). This may include activities such as basic troubleshooting, metric / data gathering and submission, and maintaining a clean, safe work environment.
- Maintain a high level of Quality and Productivity. Assist in assuring all wait time goals and patient satisfaction goals are met.
- Support rollout of company initiatives / new SOPs / procedures / computer updates as needed.
- Direct point of contact for the phlebotomy staff working at the PSCs / IOPs. Establish yourself as the individual that others seek for counsel / knowledge.
- Serve as on-site training support / mentor. Review trackers with employees and offer suggestions to them for avoiding them in the future.
- Serve as a "buddy" for new employees.
- Oversee the ordering and monitoring of supplies. Initial point of contact for resolving customer service issues at PSC / IOP. Triage issues for resolution or escalation, as appropriate.
- Assist supervisors in monitoring overtime and staff work schedules at the PSC / IOP and offer suggestions / ideas for improvement if needed.
- Assist supervisors in identifying problems, determining their causes and implementing solutions.
- Assist in ensuring work environment is cooperative and professional. Role model for demonstrating professional behavior and treating all patients with care and compassion at all times. Assist in mentoring other PSC staff to exhibit Ambassador qualities.
- Project a personal commitment to Quest Diagnostics company goals.
- Participate on committees.
- Provide coverage at other sites (PSCs / IOPs) on an occasional basis.
- Assist supervisors in assuring that all personnel are consistently demonstrating the Patient Care Gold Standards.
QUALIFICATIONS
Required Work Experience :
Preferred Work Experience :
Physical and Mental Requirements :
Knowledge :
Skills :
EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2025-79786
Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets
Salary : $22 - $33
