Dispatcher I

Overview

Dispatcher I - Tampa, FL - Thursday-Sunday 9:00PM-2:00AM

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints.  Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab. 

Pay Range: $17.76 per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Part-time employees (29 hours or less per week) are eligible for:• Paid Time Off and Health Time • Paid Holidays (if regularly schedule to work 20 hours per week)• 401(k) with matching contributions• Annual bonus opportunity• Employee Stock Purchase Plan (ESPP)• Employee Assistance Program (EAP)• Blueprint for Wellness• Opportunities for career advancement • Training provided!

Responsibilities

• Answers client pick-up request calls and enter into dispatch system 
• Determines if pick-up can be performed as requested by the client based upon multiple factors 
• Assigns pickup and delivery destinations to courier 
• Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor. 
• May include other tasks as assigned 

Qualifications

QUALIFICATIONS

Required Work Experience:  

1 to 3 years Customer Service or Logistics Experience 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

Ability to sit for long periods of time 

Knowledge:  

• General knowledge of logistics operations  
• Knowledge of Quest Diagnostics logistics’ policies and procedures 

Skills:  

• Ability to handle a high volume of telephone calls and work in a fast paced environment 
• Ability to learn Dispatch Application and accurately enter pick up requests 
• Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook) 
• Excellent verbal and written communication skills 
• Well organized, utilizes job aides, maps etc., and can locate information readily 
• Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously 
• Ability to interface with other departments within the facility and company 
• Ability to maintain confidentiality concerning information and data received  
• Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime 
• Job Competencies Include 
  • Functional/Technical Skills 
  • Integrity and Trust  
  • Active Listening 
  • Negotiating Skills  
  • Problem Solving  
  • Drive for Results 
  • Composure 
  • Creativity  
  • Priority Setting 

EDUCATION Associates DegreeLICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-64057

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. 

Salary : $18