Senior QMS Program Manager

Overview

This position will lead a variety of large projects or programs to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.  

In addition, this position may lead a team of QMS project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply QMS principles and tools to their daily work. 

This is a remote opportunity

Responsibilities

Leads enterprise wide, cross functional teams to effectively initiate, plan, execute, monitor, and close projects  

Leads projects 

• Ensure compliance with multi-source funding requirements including government and non-government agencies
• Leads projects through issues, roadblocks, and problems 
• Acts as a change agent to drive teams toward success 
• Guides team members to perform through issues and constraints 

Owns projects 

• Owns the timeline, budget, resource constraints, and deliverables/results 
• Shifts between the big picture and the small-but-crucial details 
• Is prepared to roll up their sleeves and work through detailed issues 

Manages projects 

• Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 

Communicates 

• Actively communicates with project sponsors and stakeholders 
• Establishes and manages a comprehensive communication plan with key stakeholders at all organizational and community levels, ensuring regular updates and transparency.
• Manages expectations of the team, sponsors, stakeholders, healthcare partners, and funding organizations

Delivers the expected results 

• Performs root cause analysis on project shortfalls and takes corrective action as necessary 
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of large, and likely inter-related, projects 
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables 
• Coaches other employees to lead aspects of Remnant Operations programs and the use ofvarious tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
• Educates enterprise team members on processes and regulations unique to public health and on requirements of specific contracts
• Participates in Communities of Practice 
• Leads QMS training classes 
• Documents business processes 
• Completes required continued learning 

Qualifications

Required Work Experience:  

Applies QMS principles and tools, within the constraints of Remnant Operations and Public Health Operations regulatory and legal requirements

Physical and Mental Requirements:  

• The normal performance of duties may require lifting and carrying objects 
• Frequent walking and/or standing. 

Knowledge:  

• Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7-10 years experience) 
• Demonstrated experience facilitating discussions or workshops  
• Demonstrated ability to develop strong relationships with others 
• Demonstrated experience leading changes 
• Demonstrated ability to influence business leaders 
• Some experience with process management 
• Basic knowledge of VOC tools 
• General knowledge of Hoshin and breakthrough planning 
• Government FAR clause compliance

Skills:  

• Demonstrated data analysis skills 
• Problem solving skills 
• Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
• Skilled in Microsoft Word, Excel, PowerPoint, and Project 
• Interpersonal skills 
• Decision making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  
• Creative 
• Persistent 
• Composed 
• Able to learn new concepts rapidly 
• Able to work independently with little supervision 

EDUCATIONBachelor’s Degree(Required)

Master’s Degree or equivalent experience specific to Public Health or Healthcare Administration (Preferred)LICENSE/CERTIFICATIONSFormal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)PMI Project Management Professional (PMP)(Required)

Human subjects research training (CITI or equivalent)

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets