Customer Returns Analyst

Quest Global is an organization at the forefront of innovation and one of the world’s fastest-growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger, and humility.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

• Work with Supply Chain Managers to accelerate quotes, and repairs and get commit dates for parts
• Provide reports of CRM turn time
• Lead weekly CRM coordination meetings with key stakeholders (contracts, quality, supply chain manager
• Responsible for managing manual checklist process and providing training to the suppliers
• Proficient in Microsoft Excel

• Bachelor of Science with a minimum of 1 -3 years prior relevant experience
• SAP experience primarily in customer return processes
• Experience leading projects
• Strong communication skills the ability to present to key stakeholders
• Contract background related to the customer return process
• Ability to create Pareto, bar, and pie charts from data and generate reports
• Capable manage large sets of data and dissect the data
• Ability to work in shop floor and office environments
• Ability to move 20lbs