VMI Specialist

Join Quest Safety Products, a fast-growing leader in safety solutions for life sciences, utilities, and critical industries!

ABOUT THE ROLE:

Quest Safety Products, Inc., established in 1997 in Indianapolis, Indiana, is a fast-growing PPE distributor focused on the life sciences, utilities, and construction industries with a strong e-commerce program. Our company's mission is to protect workers in any environment. Our customers tell us they rely on Quest because we are innovative, responsive, and committed to their success. Because of our focus and expertise, we have been growing at a double-digit rate since 2019.

Within the VMI Specialist position, activities will include product receiving, stocking, product disbursement, inventory delivery via company truck, and other basic inventory management activities. This position will utilize the functionality of systems and applications such as MS Excel, Epicor Prophet 21 (P21), and the Microsoft Office suite. The tools that will be employed would include desktop computers, laptops, and tablets. Customer interface communication skills are required. It is also expected that the person in this position will have a basic understanding of site-specific performance metrics.

Location: Monday-Friday 8:00 AM-5:00 PM at 5720 W. Minnesota Street, Indianapolis, IN 46241, and at customer sites.

Pay Rate for Indianapolis, IN: To be discussed in the interview with Human Resources. This is a full-time/regular job opportunity (40 hours/week). Exact compensation may vary based on skills, experience, and location.

ESSENTIAL FUNCTIONS:

• Follow well-defined procedures as outlined by best practices, SOPs, and work instructions.
• Make independent decisions and utilize available resources to meet customer requirements.
• Analyze, maintain, and reconcile various customer and Quest reports to ensure all requirements are met.
• Communicate with the supervisor regarding any customer issues or potential problems.
• Maintain knowledge of new policies and enhancements of Quest and its products and services.
• Listen to customer concerns, effectively diffuse dissatisfaction, troubleshoot, and quickly identify a course of action with a goal of first call resolution within established turnaround times.
• Collaborate effectively with a diverse cross-functional team.
• Make on-site program replenishments and disbursements.
• Proactively recommend customer solutions to the leadership team.
• Maintain vending machine software content; monitor and maintain inventory levels within vending solutions and replenish stock at customer site(s).
• Monitor weekly vending transaction reports and conduct biweekly cycle counts on inventory to ensure accuracy.
• Identify and troubleshoot issues with the vending machines/counts that may arise.
• Become familiar with the CribMaster ATR Prolock units and CM Client database to accurately receive purchase orders, create new items/bins, rework bins, locate transactions, etc.
• Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
• Deliver direct shipment orders to end users; perform deliveries as required.
• Provide activity reports and customer meeting notes to the leadership team as requested.

POSITION REPORTS TO: Territory Manager

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Valid driver's license with a clean driving record
• Ability to read, write, and speak English fluently
• High level of confidentiality with both the customer and Quest
• Effective communication skills and customer focus, including always maintaining a professional appearance
• Ability to reconcile various reports to ensure customer requirements are met
• Time management and organization skills to manage multiple tasks with competing deadlines effectively
• Ability to use a computer and possess intermediate skills in Microsoft Office (especially Excel)
• Strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site

WORK CONDITIONS:

• Work independently at customer locations; in and around shipping/receiving docks, stock rooms, and storage locations; operation of various pallet jacks and dollies; also, in an office environment with standard office equipment such as a personal computer and telephone
• Stand, walk, and/or sit for long periods of time
• Bend, stoop, lift, push, and pull daily; occasionally up to 60 lbs.
• Ability to use material handling equipment such as push carts and pallet jacks
• Depending on the work area, personal protective equipment may be required, including lab coats, coveralls, hoods, face masks, hairnets, safety gloves, safety glasses, steel-toed shoes, and/or bump hats.

BENEFITS:

• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• Vacation, sick time, and personal days
• Paid holidays
• Retirement plan with employer match up to 3%
• Positive work environment and company culture
• Competitive pay
• Job training and professional development

ABOUT QUEST SAFETY PRODUCTS:

Quest Safety Products is a full-line distributor of safety and environmental abatement products and disposable protective apparel. We are a focused and driven team, committed to helping our customers protect their people, products, and facilities.

Our team is committed to finding the best safety equipment on the market, educating safety professionals on the products they use, and reinforcing safety cultures with best practice solutions. We are a Minority Business Enterprise and HUBZone-certified business. We believe that diversity and inclusivity fuel innovation and bring out the best in co-workers and the company.

Quest is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.